Not every failed payment is lost revenue. Dodo Payments includes three recovery tools that automatically win back failed renewals and abandoned checkouts — most with no integration work.
Recovery Tools
Subscription Payment Retries
Silently re-attempt failed subscription renewals on a smart back-off schedule.
Subscription Dunning
Email customers to update their payment method when a renewal fails or they cancel.
Abandoned Cart Recovery
Email customers who fail or abandon a one-time checkout to bring them back.
Which Tool Recovers What
Pick the tool that matches the failure scenario:| Scenario | Recovery tool | How it recovers |
|---|---|---|
| Subscription renewal fails on a soft decline (insufficient funds, network error) | Payment Retries | Automatically re-charges the existing card on a back-off schedule |
| Subscription renewal fails on a hard decline (expired/invalid card) | Subscription Dunning | Emails the customer to update their payment method |
| Customer cancels a subscription | Subscription Dunning | Emails the customer to re-purchase |
| One-time checkout fails or is abandoned | Abandoned Cart Recovery | Emails the customer to complete the purchase |
How They Work Together
For subscriptions, Payment Retries and Dunning are complementary: retries silently recover transient soft declines, while dunning brings back customers whose payment method genuinely needs updating. Enabling both gives you the widest recovery coverage. To understand the underlying failure codes and when a retry is worthwhile, see Handle Payment Failures.Analytics
Track recovery performance from the Recovery tab in the Analytics section of your dashboard — including retry, dunning, and abandoned cart metrics. See Analytics & Reporting for the full breakdown.Related
Handle Payment Failures
Read failure codes and decide when to retry.
Subscriptions
Understand the subscription states involved in recovery flows.
Recovery Webhooks
React to dunning and abandoned checkout events.
Customer Portal
Where customers update their payment method to recover.