FAQ's

A: Visit our dashboard and enter the Login email and password shared with you in your welcome email. In case you face any issues please reach out to our support team.

A: The documents required for verification include a valid government-issued ID (for identity verification) and business registration documents (for business verification). For details check the verification process page.

A: If your verification is rejected, you will receive an email with the reason for rejection. You can contact our support team to resolve any issues, correct documentation, and reapply. The resubmit option will be enabled by our verification team if necessary.

A: The verification process typically takes 24-72 working hours. However, if additional documents are required, the process may take longer.

A: We need your website to understand the kind of products you are selling and verify your business for live access. If you do not have a website or are in the process of building one please reach out to us at support@dodopayments.com

A: Yes, we support unregistered businesses as well. You do not need a registered business to use Dodo Payments. You can onboard as an individual and start receiving international payments without any hassle. You will still need to submit Identity Verification forms and Business Verification forms as an unregistered business for us to onboard you.

A: No, you can manage multiple businesses through a single account. To add a new business, click the + icon in the bottom left corner of the dashboard and select the ‘Add Business’ option. You can refer to https://docs.dodopayments.com/miscellaneous/accounts#managing-multiple-businesses for more details

A: No, there is no need for you to wait. You can start integrating using the Test mode and once your verification is successful you can start making Live payments in production. Learn more about Test and Live modes here, https://docs.dodopayments.com/miscellaneous/test-mode-vs-live-mode

A: Dodo Payments supports a variety of payment methods, including credit cards, debit cards, and digital wallets. We also support one-time payments and recurring subscription payments for digital products.

A: You can track the status of payments from the Payments section of your dashboard. Each transaction is listed with a status indicator: In Progress, Failed, or Successful.

A: If a payment fails, check the Payment Details Page for more information. Common reasons include incorrect payment details, insufficient funds, or network issues. You can resend the payment link to your customer to retry the payment.

Yes. Even if you state “No refunds” in your terms or website, chargebacks are largely governed by the cardholder’s bank and card network rules (e.g., Visa, Mastercard). A “No refund” policy does not override the card network’s dispute resolution process. If a customer files a dispute, your business is still subject to a chargeback investigation. This means you must respond with evidence (proof of delivery, usage logs, terms acceptance, etc.) to fight or manage the dispute. If the customer’s bank decides in favor of the cardholder, the chargeback fee and transaction reversal will apply regardless of your stated policy. We recommend having clear communications, tracking customer usage, and providing compelling evidence when chargebacks arise.

A: To issue a refund, go to the Payment Details Page of the transaction you want to refund and click the Initiate Refund button. You can issue a full or partial refund, provided the payment meets the refund eligibility rules.

A: Once a refund is initiated, the customer will typically receive the refunded amount within 3-5 business days, depending on the payment method and their bank.

A: Payouts are the transfer of your collected sales revenue to your linked bank account. Payouts are processed by the 15th of every month for previous month’s billing cycle barring any special circumstances like bank holidays or emergencies

A: To link your bank account, navigate to the Payout Settings section of your dashboard and click Add Bank Account. You’ll need to enter your bank details and verify the account.

A: Yes, you can track your payout status from the Payouts section of the dashboard.

A: Payout fees refer to the transaction costs for transferring the money we’ve collected from your customers to your bank account. We constantly make improvements to reduce the payout fee by partnering with local partners in your country. Please refer to the link below for detailed information. https://docs.dodopayments.com/miscellaneous/pricing-and-fee-structure#2-payout-fees

A: Yes, Dodo Payments automatically generates invoices for every successful transaction. These invoices include all necessary details such as tax breakdowns, customer information, and product details.

A: Yes, you can customize the look of your invoices by adding your company logo and brand name. You can manage these settings in the Business Profile section of your dashboard.

A: You can view or download invoices from the Invoices section of the dashboard. Each payment will have an associated invoice that can be downloaded as a PDF.

A: Dodo Payments uses real-time fraud detection to monitor suspicious transactions. We also comply with PCI-DSS standards to ensure that all payment information is encrypted and secure.

A: Yes, Dodo Payments uses data encryption and tokenization to protect sensitive information. We ensure that customer payment data is never stored directly and remains secure during transactions.

A: Dodo Payments automatically calculates and applies GST for Indian merchants based on your customer’s location.

A: Yes, Dodo Payments supports international sales and manages all associated compliances.

A: Yes they are mandatory as we are the Merchant of Record and generate invoices, file taxes and ensure all purchases are compliant we require the Merchant’s billing address. You can implement our API based checkout flow where you can pre-fill the customer’s details if you have already collected them to ensure a smoother experience for your customers but we will need these details for every purchase.

A: You can contact our support team by sending an email to support@dodopayments.com. We are here to assist you with any issues or questions you may have.

A: You can generate detailed reports from the Reports section of your dashboard. These reports include data on transactions, refunds, and payouts, which you can filter by date and export in CSV format.

A: Yes, Dodo Payments offers API integration for seamless integration with your website or platform. You can find API documentation and guides in the Developer Section of your dashboard.

A: Make sure you have submitted the identity and business verification documents in the settings tab. If you have already submitted them and it has been more than 72 hours, check for the reason it is on hold on the same page and contact the support team.

A: At the moment, we do not have a publicly launched affiliate program that provides referral links and payouts. However, we do have partnership opportunities on a case-by-case basis—primarily aimed at larger SaaS platforms, agencies, or resellers that integrate Dodo Payments for multiple clients. We recommend contacting support@dodopayments.com if you are interested in discussing a partnership or affiliate-like arrangement.

A: Currently you cannot delete products or customers as these are need to maintain records for future compliance. We are currently working on an archive product feature which will allow you to remove the product from your active products section.

A: You can add your business logo and your business name to the payment page. To upload them, visit the business profile page on your dashboard.