Balances

Introduction

The Balances page shows every change to your wallet balances: payments, refunds, disputes, fees, taxes, and payouts. Use it to see what you earned, what was deducted, and what remains for your next payout. Open it from Payouts → Balances in the dashboard.

Key Details

Balances dashboard showing wallet overview and transaction ledger

The page shows your Total Balance in USD, with View Breakdown for the balance of each wallet. Below it, the ledger table lists each entry with its Transaction Type, Transaction Amount, Transaction ID, Previous Wallet Balance, Updated Wallet Balance, and Date. You can filter the ledger and download a report of the entries you select.

Wallet Structure

Each business account has three native wallets, one for each supported payout currency:

Wallet	Currency Code
USD Wallet	USD
GBP Wallet	GBP
EUR Wallet	EUR

Wallet Logic

Each sale is credited to one wallet, chosen from the customer’s payment currency and billing country. The routing is designed for payment processor efficiency, lower transaction fees, and lower currency conversion charges.

Balance Ledger

Each wallet has an independent ledger that records its activity in that wallet’s currency. The All view combines the ledgers of every wallet into one history.

Currency Filter: Shows the entries of one wallet (USD, INR, EUR, or GBP), or All wallets together.
Event Type Filter: Shows only the transaction types you select.
Date Filter and Report: Narrows the ledger to a date range, and downloads the matching entries as a report.

Transaction Types

The Balances ledger records transaction types such as the following. For the full list of event_type values, see List Balance Ledger Entries.

Transaction Type	Symbol	Description
Payment	Credit (+)	Successful customer payment
Refund	Debit (-)	Amount returned to the customer
Refund Reversal	Credit (+)	A reversed refund, returned to your wallet
Dispute	Debit (-)	Disputed amount, deducted and held while the dispute is open
Dispute Reversal	Credit (+)	Disputed amount returned after a dispute resolves in your favor
Tax	Debit (-)	Tax collected on a payment, which Dodo Payments remits
Tax Reversal	Credit (+)	Tax returned when a payment is refunded or a dispute is reversed
Payment Fees	Debit (-)	Dodo Payments transaction fees on a payment
Refund Fees	Debit (-)	Fee for processing a refund
Refund Fees Reversal	Credit (+)	Refund fee returned when a refund is reversed
Dispute Fees	Debit (-)	Fee for handling a dispute, not returned when you win
Dispute Fees Reversal	Credit (+)	Dispute fee cancelled, for example when a Visa RDR Fee replaces it
Visa RDR Fee	Debit (-)	Fee for a dispute resolved through Visa Rapid Dispute Resolution
Deflection Fees	Debit (-)	Fee for a dispute prevented before it was filed
Deflection Fees Reversal	Credit (+)	Deflection fee returned to your wallet
BYOP Fee	Debit (-)	BYOP billing fee on a payment routed through your own processor
Moderation Fees	Debit (-)	Fee for each full block of moderation screens
Payout	Debit (-)	Amount transferred to your bank account
Payout Fees	Debit (-)	Fee deducted from a payout
Payout Reversal	Credit (+)	Payout amount returned after a failed payout
Payout Fees Reversal	Credit (+)	Payout fee returned after a failed payout
Dodo Credits	Credit (+)	Credit issued to your wallet by Dodo Payments
Adjustment	Credit (+) or Debit (-)	Manual correction made by Dodo Payments

Additional Fields

Transaction Amount and Date: The value of the entry, and the date and time it was recorded.
Transaction ID: Unique identifier for tracking and support requests.
Previous Wallet Balance and Updated Wallet Balance: The wallet balance before and after the entry.

Total Balance

The Total Balance shows a consolidated, indicative amount of your USD, GBP, and EUR wallet balances after conversion to USD.

Indicative Display: The displayed amount is for reference only. The final payout amount depends on the exchange rate at the time of transfer.

Conclusion

Use the Balances page to reconcile each payout against the entries that make it up, and to trace any single payment, refund, or fee through its Transaction ID. For how and when your balance is paid out, see Payouts Process.

For discrepancies or questions, email support@dodopayments.com with the Transaction ID and a description of the issue.

Getting Started

Features

Integrate

Merchant of Record

Miscellaneous

Introduction

Key Details

Wallet Structure

Wallet Logic

Balance Ledger

Filters and Navigation

Transaction Types

Additional Fields

Total Balance

Conclusion

​Introduction

​Key Details

​Wallet Structure

​Wallet Logic

​Balance Ledger

​Filters and Navigation

​Transaction Types

​Additional Fields

​Total Balance

​Conclusion

Introduction

Key Details

Wallet Structure

Wallet Logic

Balance Ledger

Filters and Navigation

Transaction Types

Additional Fields

Total Balance

Conclusion