Pricing and Fee Structure
This document provides detailed information about Dodo Payments’ fee structure for processing transactions, issuing payouts, and refunds and chargebacks. All fees outlined here will apply once a merchant’s account is live.
Customer and Merchant
For the purpose of this document the following is the definition of a merchant and customer:
Merchant: This refers to the merchant’s who are part of the Dodo Payments platform and selling their products using Dodo Payments as a reseller
Customer: This refers to the customers who purchase the products offered by the merchants
1. Pay-In Fees
This refers to the fees applied on the transactions made by customers
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Transaction Fees (USA customers) : 4% + $0.40
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+1.5% for International Customers (Outside USA)
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+0.5% for Subscription Payments
Eg. For a customer from Spain buying a digital product worth $50 find the detailed pricing breakdown:
| Description | Amount |
|---|---|
| Product Price | $50 |
| Tax (21%) | $10.50 |
| Total | $60.50 |
| Platform Fees (4%+1.5%+$0.40) | $3.73 |
| Net Profit (Total - Tax- Platform Fees) | $46.27 |
For Indian Merchants
- Pay In Fees for Indian Customers : 4% + Rs.4
2. Payout Fees
This refers to the fees for payments from Dodo Payments to the Merchant
For USA Merchants
- Dodo Fees: 0.5% + $5 per payout
For International Merchants (Outside USA and India)
- Dodo Fees: $5 + 2.5% of the transaction amount per payout
For India Merchants
Domestic Payouts (Indian customer transactions)
This refers to the revenue generated through sales made to Indian customers
- Dodo Fees: ₹5 per payout
International Payouts (International customer transactions)
This refers to the revenue generated through sales made to customers outside India
- Dodo Fees: $5 + 1% of the transaction amount per payout
3. Refund and Chargeback Fees
Refund Fees (In addition to refund amount)
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Fee: $1 per refunded transaction.
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Currency Equivalents:
- INR: ₹10 per refund.
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Additional Notes: The refund fee applies regardless of the reason for the refund.
Chargeback Fees (In addition to chargeback amount)
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Fee: $30 per chargeback.
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Currency Equivalents:
- INR: ₹1000 per chargeback.
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Additional Notes: Chargeback fees are incurred when a customer disputes a charge and it is reversed.
4. Buy Now, Pay Later (BNPL) Payment Options
Dodo Payments now supports Buy Now, Pay Later (BNPL) payment methods, allowing customers to split their payments into installments while merchants receive the full amount upfront.
1. Supported BNPL Providers
- Klarna – Available to all customers except those in India.
- Affirm – Available exclusively to customers in the USA and Canada.
2. Transaction Fees & Surcharges
- BNPL transactions will incur an additional surcharge of 3% on top of standard transaction fees.
- This surcharge applies to all transactions processed via Klarna or Affirm.
3. Minimum Payment Amount Requirement
- BNPL options will only be available if the final order amount (post-discounts) is at least $50.
- If the cart total falls below this threshold, Klarna and Affirm will not be displayed as available payment methods at checkout.
Important Notes
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Adjustments: Fees may vary slightly depending on the payment processor’s updates or region-specific requirements. We will update the document and notify the merchants whenever the prices are updated
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The original transaction fee associated with the refunded or disputed transaction will still be applicable. There will be no reversal of this charge in case of refunds or disputes
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If you have special requirements for pricing reach out to us at support@dodopayments.com and we will assist you