Pricing and fee structure

​

Customer and Merchant

For the purpose of this document the following is the definition of a merchant and customer:

Merchant: This refers to the merchant’s who are part of the Dodo Payments platform and selling their products using Dodo Payments as a reseller

Customer: This refers to the customers who purchase the products offered by the merchants

​

1. Pay-In Fees

​

For Customers in the USA

• Transaction Fee: 5% of the transaction amount + $0.50 per transaction.

• Additional Notes: Applies to all credit/debit card and local payments for customers based in the USA.

​

For Customers in India

• Transaction Fee: 5% of the transaction amount + ₹5 per transaction.

• Additional Notes: Applicable for all transactions processed through Indian payment methods including UPI, credit/debit cards, and net banking.

​

For International Customers (Outside USA and India)

• Transaction Fee: 5% + 1.5% of the transaction amount + $0.50 per transaction.

• Additional Notes: This applies to credit/debit card and local payments for customers outside of the USA and India

---

​

2. Payout Fees

​

For USA Merchants

• Dodo Fees: $5 per payout

​

For India Merchants

Domestic Payouts (Indian customer transactions)

This refers to the revenue generated through sales made to Indian customers

• Dodo Fees: ₹5 per payout

International Payouts (International customer transactions)

This refers to the revenue generated through sales made to customers outside India

• Dodo Fees: $5 + 1% of the transaction amount per payout

​

For International Merchants (Outside USA and India)

• Dodo Fees: $5 + 2.5% of the transaction amount per payout

---

​

3. Refund and Chargeback Fees

​

Refund Fees (In addition to refund amount)

• Fee: $1 per refunded transaction.

• Currency Equivalents:

  • INR: ₹10 per refund.

• Additional Notes: The refund fee applies regardless of the reason for the refund.

​

Chargeback Fees (In addition to chargeback amount)

• Fee: $30 per chargeback.

• Currency Equivalents:

  • INR: ₹1000 per chargeback.

• Additional Notes: Chargeback fees are incurred when a customer disputes a charge and it is reversed.

---

​

Important Notes

1. Adjustments: Fees may vary slightly depending on the payment processor’s updates or region-specific requirements. We will update the document and notify the merchants whenever the prices are updated

2. The original transaction fee associated with the refunded or disputed transaction will still be applicable. There will be no reversal of this charge in case of refunds or disputes

3. If you have special requirements for pricing reach out to us at [email protected] and we will assist you