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Customer and Merchant

For the purpose of this document the following is the definition of a merchant and customer:

Merchant: This refers to the merchant’s who are part of the Dodo Payments platform and selling their products using Dodo Payments as a reseller

Customer: This refers to the customers who purchase the products offered by the merchants

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Pay-In Fees

This refers to the fees applied on the transactions made by customers

  1. Transaction Fees (USA customers) : 4% + $0.40

  2. +1.5% for International Customers (Outside USA)

  3. +0.5% for Subscription Payments

Eg. For a customer from Spain buying a digital product worth $50 find the detailed pricing breakdown:

DescriptionAmount
Product Price$50
Tax (21%)$10.50
Total$60.50
Platform Fees (4%+1.5%+$0.40)$3.73
Net Profit (Total - Tax- Platform Fees)$46.27

For Indian Merchants

Pay In Fees for Indian Customers : 4% + Rs.4

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Payout Fees

This refers to the fees for payments from Dodo Payments to the Merchant

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For Global Merchants (Outside India)

  • Dodo Fees:
    • $5 per payout for amount < $1000
    • No Fees per payout for amount >= $1000

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For India Merchants

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Domestic Payouts (Indian customer transactions)

This refers to the revenue generated through sales made to Indian customers.

  • Dodo Fees:
    • ₹5 per payout for amount < ₹100,000
    • No Fees per payout for amount >= ₹100,000

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International Payouts (International customer transactions)

This refers to the revenue generated through sales made to customers outside India.

  • Dodo Fees:
    • $5 per payout for amount < $1000
    • No Fees per payout for amount >= $1000

Disclaimer : For Payouts where currency exchange from USD is involved, we will provide the best exchange rates. For International transactions, additional wire charges may apply as per payment provider.

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Refund and Chargeback Fees

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Refund Fees (In addition to refund amount)

  • Fee: $1 per refunded transaction.

  • Currency Equivalents:

    • INR: ₹10 per refund.

  • Additional Notes: The refund fee applies regardless of the reason for the refund.

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Chargeback Fees (In addition to chargeback amount)

  1. We have pre-dispute alerts for chargebacks which help minimise chargebacks and improve customer relationship by providing a refund for fair chargeback requests.
  2. This is enabled by default and merchants cannot opt out of it.
  3. Fee for every Pre-Dispute alert is $30. It is charged the moment we get an alert of an incoming chargeback. This is the fee charged by our partner which we pass on to the merchant.
  4. Merchant gets a 24 hour window to review and fight the chargeback if they feel it is not fair.
  5. If you decide to fight the chargeback, an additional $30 fee will be charged for assisted chargeback resolution

Note : For INR Transactions only a chargeback fee of Rs. 1000 per chargeback will be applied as there are no pre-dispute alerts in place

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Buy Now, Pay Later (BNPL) Payment Options

Dodo Payments now supports Buy Now, Pay Later (BNPL) payment methods, allowing customers to split their payments into installments while merchants receive the full amount upfront.

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1. Supported BNPL Providers

  • Klarna – Available to all customers except those in India.
  • Affirm – Available exclusively to customers in the USA and Canada.

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2. Transaction Fees & Surcharges

  • BNPL transactions will incur an additional surcharge of 3% on top of standard transaction fees.
  • This surcharge applies to all transactions processed via Klarna or Affirm.

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3. Minimum Payment Amount Requirement

  • BNPL options will only be available if the final order amount (post-discounts) is at least $50.
  • If the cart total falls below this threshold, Klarna and Affirm will not be displayed as available payment methods at checkout.

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Important Notes

  1. Adjustments: Fees may vary slightly depending on the payment processor’s updates or region-specific requirements. We will update the document and notify the merchants whenever the prices are updated

  2. The original transaction fee associated with the refunded or disputed transaction will still be applicable. There will be no reversal of this charge in case of refunds or disputes

  3. If you have special requirements for pricing reach out to us at support@dodopayments.com and we will assist you