Verification process

At Dodo Payments, we take verification seriously to ensure that all merchants using our platform meet regulatory standards and compliance requirements. Our verification process includes Identity Verification and Business Verification, with a strong emphasis on AML (Anti-Money Laundering) and Product Categories. This guide will help you understand which product categories are not supported, documents required for verification and how to re-submit documents if needed.

​

1. Unsupported Product Categories

Dodo Payments supports only digital product sales. As part of our commitment to maintaining a secure and compliant platform, we do not support certain product categories due to legal, compliance, and risk considerations.

Prohibited Product Categories:

1. Illegal Products: Any product or service that violates local or international laws.

2. Physical Goods: Dodo Payments only supports digital products, so the sale of any physical goods (including weapons, tobacco, and counterfeit items) is not allowed.

3. Adult Content: This includes pornography, escort services, or other adult-related products.

4. Gambling Services: Online casinos, sports betting, or any game of chance requiring payment are not supported.

5. Pyramid and Ponzi Schemes: Any illegal financial schemes designed to generate returns for older investors through the contributions of newer investors.

6. Hate Speech: Products or services that promote hate speech, violence, or discrimination against any individual or group.

7. Unlicensed Financial Services: Cryptocurrency exchanges, unlicensed money transmission services, or other financial services without proper authorization.

​

2. List of Locations we support for Merchant Onboarding

Currently we support Merchants from the following locations as merchants on our platform:

a. India

b. USA

c. UK

d. Europe

e. Rest of the World

If you are not from any of the above locations and not a part of the prohibited locations, reach out to our Customer Support team or fill out our early access form and we will accept your application post an evaluation by our team

​

3. List of Prohibited Locations

Currently we do not work with merchants from the following locations:

1. Afghanistan

2. Iran

3. Cuba

4. Russia

5. Belarus

6. Lebanon

7. North Korea

8. Central Africa Republic

9. Congo

10. Libya

11. Somalia

12. Sudan

13. Syria

14. Venezuela

15. Myanmar

16. Guinea-Bissau

17. Turkmenistan

18. Kyrgyzstan

19. Yemen

20. Haiti

21. Ukraine

22. Mali

23. Nicaragua

24. South Sudan

25. Zimbabwe

26. Pakistan

​

4. Onboarding Information

We will need the following documents to verify your identity based on your location:

​

For India

​

For Countries Outside India

Business Verification

We will need the following Information about your business for verification based on type of business:

​

Verification for Registered Business

We will need the following information for verification of your business if you have registered the business

​

Verification for Unregistered Business

If you have not yet registered your business yet or registration is still in process but not completed we will need the following information:

​

5. Verification Process Overview

Our verification team follows a strict checklist to review the merchant’s identity and business information, with AML compliance and Sanction List checks integrated into the business verification process. This helps to ensure that your business is legitimate and adheres to legal requirements.

Key Aspects of the Verification Process:

• Identity Verification: The verification team confirms the authenticity of the personal identification documents provided during registration.

• Business Verification: We verify the legal structure, address, and industry of the business to ensure it does not violate any of our terms and conditions mentioned in the Master Service Agreement.

Timeline

The verification process is typically completed within 24 working hours, unless additional documentation is required or further investigation is needed.

​

4. What to Do If Your Application is Rejected

In some cases, a merchant’s application may be rejected if the verification team identifies unresolved issues or non-compliance with Dodo Payments’ policies. Common reasons for rejection include unsupported product categories, incomplete or unverifiable documentation, or failure to meet compliance standards.

Steps to Take If Rejected:

1. Review the Rejection Reason:

   • You will receive a notification explaining the reason for rejection.

   • Common reasons include non-compliance with our product category policies, missing or incorrect documentation, or failure to meet Compliance as part of the business verification process.

2. Contact Support:

   Email

   • If you have questions or need clarification on the rejection reason, contact our support team for assistance.

3. Resolve Issues and Reapply:

   • Address any issues outlined in the rejection notice, such as correcting documentation errors or reviewing your product categories.

   • If your product falls under one of the restricted categories, you will not be eligible to use Dodo Payments.

Once the issues are resolved, you may reapply for verification by following the same steps as your original application. Ensure that all documents and information are accurate to avoid further delays.

​

5. Resubmission of Documents

If there are issues with the documents submitted during the onboarding process, the Dodo Payments Verification Team may request that you resubmit specific documents. Merchants can resubmit documents using the “resubmit” option in their dashboard.

When Can You Resubmit Documents?

• Missing or Incomplete Information: If essential details such as identification numbers, business name, or other key data are missing.

• Document Mismatch: When the documents submitted do not match the business or personal information provided.

• Unreadable or Expired Documents: If the uploaded documents are unclear, illegible, or have expired.

• Additional Clarification Needed: If the verification team requires further documentation to clarify your identity or business information.

How to Resubmit Documents:

1. Check Your Dodo Payments Dashboard for a resubmission request (you will also receive an email notification if resubmission is required).

2. The verification team will enable the Resubmit option, allowing you to upload new documents.

3. Navigate to the Verification Section in the dashboard and upload the correct documents.

4. Submit the documents for review by clicking Submit for Review

​

Conclusion

The Dodo Payments verification process is designed to ensure that merchants meet all necessary regulatory and compliance requirements, while also protecting the platform from fraud and abuse. Understanding the restricted product categories, knowing when and how to resubmit documents, and knowing what to do if your application is rejected will help ensure a smooth onboarding experience. If you need assistance at any stage of the process, our support team is always available to help.

Contact us at: [email protected]