Verification
Verification Process
This document outlines the Onboarding Verification Process
1. Unsupported Product Categories
Dodo Payments supports only digital product sales. As part of our commitment to maintaining a secure and compliant platform, we do not support certain product categories due to legal, compliance, and risk considerations. Prohibited Product Categories:- Illegal Products: Any product or service that violates local or international laws.
- Physical Goods: Dodo Payments only supports digital products, so the sale of any physical goods (including weapons, tobacco, and counterfeit items) is not allowed.
- Adult Content: This includes pornography, escort services, or other adult-related products.
- Gambling Services: Online casinos, sports betting, or any game of chance requiring payment are not supported.
- Pyramid and Ponzi Schemes: Any illegal financial schemes designed to generate returns for older investors through the contributions of newer investors.
- Hate Speech: Products or services that promote hate speech, violence, or discrimination against any individual or group.
- Unlicensed Financial Services: Cryptocurrency exchanges, unlicensed money transmission services, or other financial services without proper authorization.
For detailed information regarding restricted categories, please review the Terms of Service. If you’re unsure whether your product complies with our requirements, contact our support team for clarification.
2. List of Prohibited Locations
Currently we do not work with merchants from the following locations:- Belarus
- Central Africa Republic
- Côte d’Ivoire
- Cuba
- Iran
- North Korea
- Pakistan
- Russia
- South Sudan
- Sudan
- Syria
- The Crimea, Luhansk and Donetsk regions of Ukraine
- Trinidad & Tobago
- Venezuela
3. Onboarding Information
Identity Verification
1
Open the Verification Tab
Go to your Dodo Payments dashboard and select the Verification tab.
2
Start Identity Verification
Click the Verify button under Identify Verification to open form.
3
Complete and Submit the Form
Fill in all required details accurately and upload the necessary documents, then submit the form.
4
Check Verification Status
After submission, you can view your verification status directly on the dashboard.
If your documents are approved, your account will be verified and you will receive a confirmation notification.
For India
| Document | Description | Mandatory | Remarks |
|---|---|---|---|
| PAN Card (Front) | Upload a clear photo of the front of your PAN card | Yes | Ensure face and details are visible |
| Aadhar Card (Front) | Upload a clear photo of the front of your Aadhar card | Yes | Ensure face and details are visible |
| Aadhar Card (Back) | Upload a clear photo of the back of your Aadhar card | Yes | Ensure address and details are visible |
| Recent Photograph | Upload a recent photograph (not older than 1 year) | Yes | Face should be clearly visible, no selfies |
For Countries Outside India
| Document | Description | Mandatory | Remarks |
|---|---|---|---|
| Government Issued ID (Front) | Upload a clear photo of the front of your Government ID | Yes | Ensure face and details are visible |
| Government Approved Address Proof (Front) | Upload a clear photo of the front of your Address Proof | Yes | Ensure address details are visible |
| Government Approved Address Proof (Back) | Upload a clear photo of the back of your Address Proof | Yes | Ensure address details are visible |
| Recent Photograph | Upload a recent photograph (not older than 1 year) | Yes | Face should be clearly visible, no selfies |
KYC Requirements
The following requirements apply to all KYC submissions:Registered Businesses
- Stakeholder KYC documentation is required
- Must include KYC verification for:
- Directors
- Partners
- Authorized signatories
- Documentation must match the business structure
Individual Applicants
- Only self KYC documentation is accepted
- The following documents will not be accepted as substitutes:
- Parent documentation
- Guardian documentation
- Spouse documentation
- Partner documentation
Business Verification
1
Open the Verification Tab
Go to your Dodo Payments dashboard and select the Verification tab.
2
Start Business Verification
Click the Verify button under Business Verification to open form.
3
Complete and Submit the Form
Fill in all required details accurately and upload the necessary documents, then submit the form.
4
Check Verification Status
After submission, you can view your verification status directly on the dashboard.
If your documents are approved, your account will be verified and you will receive a confirmation notification.
Verification for Registered Business
We will need the following information for verification of your business if you have registered the business| Field | Description |
|---|---|
| Business Registered Name | Enter the exact registered name as per legal documents |
| Business Registration Number | Enter the official business registration number |
| Country of Registered Address | Mention the country where the business is registered |
| Website URL | URL of the business website (if available) |
| Product Category | Select applicable product categories |
| Business Description | Short description of business activities (100-250 words) |
| Registration Document Type | Mention the type of the document whose registration number you have entered |
| Availability of Privacy Policy | Mention if your website has a Privacy Policy created |
| Availability of Terms & Conditions | Mention if your website has a Terms & Conditions created |
| Availability of Refund Policy | Mention if your website has a Refund Policy created |
Verification for Unregistered Business
If you have not yet registered your business yet or registration is still in process but not completed we will need the following information:| Field | Description |
|---|---|
| Website URL | URL of the business website (if available) |
| Product Category | Select applicable product categories |
| Business Description | Short description of business activities (100-250 words) |
| Availability of Privacy Policy | Mention if your website has a Privacy Policy created |
| Availability of Terms & Conditions | Mention if your website has a Terms & Conditions created |
| Availability of Refund Policy | Mention if your website has a Refund Policy Created |
If you have multiple businesses, each new business will require a separate Business Verification process
4. Verification Process Overview
Our verification team follows a strict checklist to review the merchant’s identity and business information, with AML compliance and Sanction List checks integrated into the business verification process. This helps to ensure that your business is legitimate and adheres to legal requirements. Key Aspects of the Verification Process:- Identity Verification: The verification team confirms the authenticity of the personal identification documents provided during registration.
- Business Verification: We verify the legal structure, address, and industry of the business to ensure it does not violate any of our terms and conditions mentioned in the Master Service Agreement.
5. What to Do If Your Application is Rejected
In some cases, a merchant’s application may be rejected if the verification team identifies unresolved issues or non-compliance with Dodo Payments’ policies. Common reasons for rejection include unsupported product categories, incomplete or unverifiable documentation, or failure to meet compliance standards. Steps to Take If Rejected:-
Review the Rejection Reason:
- You will receive a notification explaining the reason for rejection.
- Common reasons include non-compliance with our product category policies, missing or incorrect documentation, or failure to meet Compliance as part of the business verification process.
-
Contact Support:Email
- If you have questions or need clarification on the rejection reason, contact our support team for assistance.
-
Resolve Issues and Reapply:
- Address any issues outlined in the rejection notice, such as correcting documentation errors or reviewing your product categories.
- If your product falls under one of the restricted categories, you will not be eligible to use Dodo Payments.
6. Additional Verification Form
To ensure compliance with Know Your Customer (KYC) and tax regulations, and to help facilitate faster and smoother payouts, we require some additional business and personal information. The specific details requested may vary depending on your business type and geographic location.- Business Tax ID Number Used to verify your business for tax compliance.
- Business Tax ID Document (Photo/Scan) Helps prevent errors due to manual entry by providing visual confirmation of your Business Tax ID.
- National Tax ID Number Required to confirm your personal or national-level tax identification details for regulatory compliance.
- National Tax ID Document (Photo/Scan) Prevents data entry mistakes and ensures accurate validation.
- Website Domain Proof (e.g., domain registration certificate, invoice, or official email) Confirms ownership of your business’s online presence. The document should clearly show both the domain name and your legal entity name.
- Customer Confirmation of Agreed Scope of Work Helps avoid disputes by confirming that the client has acknowledged the agreed deliverables or services. This can be in the form of an email, signed agreement, or any written acknowledgment.
7. Resubmission of Documents
If there are issues with the documents submitted during the onboarding process, the Dodo Payments Verification Team may request that you resubmit specific documents. Merchants can resubmit documents using the “resubmit” option in their dashboard. When Can You Resubmit Documents?- Missing or Incomplete Information: If essential details such as identification numbers, business name, or other key data are missing.
- Document Mismatch: When the documents submitted do not match the business or personal information provided.
- Unreadable or Expired Documents: If the uploaded documents are unclear, illegible, or have expired.
- Additional Clarification Needed: If the verification team requires further documentation to clarify your identity or business information.
- Check Your Dodo Payments Dashboard for a resubmission request (you will also receive an email notification if resubmission is required).
- The verification team will enable the Resubmit option, allowing you to upload new documents.
- Navigate to the Verification Section in the dashboard and upload the correct documents.
- Submit the documents for review by clicking Submit for Review