Communication Preferences gives you complete control over how and when you’re notified about important events in your Dodo Payments account. You can configure notifications for yourself, add multiple team email recipients with individual preferences, and choose between email, in-app, and push notification channels.
Accessing Communication Preferences
To configure your communication preferences:- Navigate to Settings in your Dodo Payments dashboard
- Click on the Communication tab
- Use the dropdown menu to switch between notification channels (Email, In-App, Push Notifications)
Notification Channels
Dodo Payments supports three notification channels, each designed for different use cases. You can configure each channel independently to match your workflow.
Email Notifications
Email is the most flexible notification channel. You can add multiple recipient email addresses, and each recipient can have their own customized notification preferences. This is ideal for routing specific notifications to different team members (e.g., finance team receives payout notifications, support team receives dispute notifications).
- Add unlimited email recipients
- Configure per-recipient notification preferences
- Use “Enable All” or “Disable All” for quick bulk configuration
- Remove email addresses when team members change
In-App Notifications
In-app notifications appear in the notification center within your Dodo Payments dashboard. These are perfect for staying informed while actively working in the dashboard without cluttering your email inbox.
Push Notifications
Push notifications deliver instant mobile alerts to your registered devices. This channel is ideal for critical events that require immediate attention, such as payment failures or new disputes.
- Enable/disable notifications for specific devices
- Configure which events trigger push notifications per device
- Manage multiple devices (e.g., phone and tablet)
Managing Email Recipients
The email channel allows you to add multiple recipient addresses, making it easy to keep your entire team informed about relevant events.Adding a New Email Recipient
- In the Your Emails section, click the Add Email button
- Enter the email address in the modal that appears
- Click Add Email to confirm
Configuring Email Preferences
- Click on an email address to expand its notification options
- Use the toggle switches next to each event to enable or disable notifications
- Changes are saved automatically
- Enable All: Turns on all notifications for this email address with one click
- Disable All: Turns off all notifications for this email address with one click
Removing an Email Recipient
To remove an email address, expand the email entry and click the Remove email button. This immediately stops all notifications to that address.Your Notification Events
These notifications keep you and your team informed about business-critical events. Each category can be independently configured per notification channel.Payments
Stay informed about payment activity for your products.Payouts
Track the movement of funds from your Dodo Payments account to your bank account.
Refunds
Monitor refund activity across your transactions.Subscriptions
Track subscription lifecycle events.Disputes
Disputes require prompt attention to protect your business. These notifications ensure you never miss a dispute deadline.
Customer Emails
In addition to notifications for your team, you can configure which transactional emails are automatically sent to your customers. These emails are sent from Dodo Payments on your behalf and help keep your customers informed about their purchases.
Customer emails are separate from the notification emails sent to your team. Disabling a customer email does not affect your team’s notifications about the same event.
Best Practices
Here are some recommendations for configuring your communication preferences effectively:-
Set up role-based email routing: Add different team email addresses for different notification types. For example:
finance@yourcompany.comfor payout notificationssupport@yourcompany.comfor dispute notificationssales@yourcompany.comfor payment notifications
- Enable critical notifications across channels: For time-sensitive events like disputes, consider enabling notifications on multiple channels (email + push) to ensure you never miss them.
- Review preferences periodically: As your team grows or changes, review your notification settings to ensure the right people are receiving the right notifications.
- Keep customer emails enabled: Unless you have a specific reason to disable them, keeping customer emails enabled provides a better customer experience and reduces support inquiries.