Documentation Index
Fetch the complete documentation index at: https://docs.dodopayments.com/llms.txt
Use this file to discover all available pages before exploring further.
Initiate Refund
You can initiate two types of refunds from the Payment Details Page:- Full refund: Refunds the entire payment amount to the customer.
- Partial refund: Refunds only a portion of the payment amount, as specified by you.
Details Required for Refund
- Refund Amount: The amount to be refunded. For partial refunds, enter the specific amount you wish to return to the customer. The system will prevent you from refunding more than the original payment.
- Refund Reason: The reason for the refund, to be recorded in the system.
Refund Rules
- The payment must have been successful.
- Refunds (full or partial) must be initiated within 30 days of the transaction date. Initiating refunds will not be allowed post that.
- Refunds are issued to the original payment method used by the customer.
Refund Status
Track the progress of your refund through the following status indicators:| Status | Description | Possible Reason |
|---|---|---|
| succeeded | The refund has been successfully processed. | — |
| pending | The refund is being processed and is awaiting completion. | — |
| failed | The refund could not be processed due to an error. |
|
Refunds Page
The Refunds Page provides a detailed view of all refund transactions:- Clicking the Associated Payment ID will take the merchant to the Payment Details Page for that transaction.
- Merchants can export the refund report in CSV format for a specified date range.
Refund Receipt
Once a refund is successfully processed, a Refund Receipt is automatically sent to the customer. Refund Receipt Template:
- Refund ID: The unique identifier for the refund.
- Refund amount: The amount refunded to the customer.
- Refund date: The date the refund was processed.
- Refund method: The method used to refund the customer.
- Refund status: The status of the refund.
- Refund reason: The reason for the refund.