Help and Support
We understand that navigating a new platform or resolving issues can sometimes require additional support. To ensure a seamless experience, we offer multiple support channels to address all your concerns.
Dodo Payments Centralized Support System
The Dodo Payments Centralized Support System provides a unified support experience, offering multiple channels to assist merchants.
Merchants can access the support system through the “Get Support” icon on the Dodo Payments Dashboard, leading to a dedicated support landing page with four key options:
1. AI-Powered Chat Assistance
The Chat with AI feature provides instant, automated support using an AI-powered chatbot. It is designed to assist users by:
- Answering technical and business queries
- Providing guidance on API integration and setup
- Offering navigation support for product documentation
This feature ensures quick resolution of common queries, reducing the need for direct human support.
📌 Best for: Instant self-serve assistance and general troubleshooting.
2. Community Support via Discord
The Dodo Payments Discord Community enables merchants to engage with other users and the Dodo Payments team. Through this platform, users can:
- Discuss best practices and share experiences
- Seek peer-to-peer assistance from other merchants
- Engage with the Dodo Payments support team in an interactive environment
This feature fosters a collaborative community-driven support experience.
📌 Best for: Peer support, longer queries and networking with other merchants.
3. Dedicated Chat Support
The Chat Support feature provides a direct line to the Dodo Payments support team for more complex or account-specific inquiries. Key aspects include:
- Support is managed via Intercom, where merchants can submit detailed queries.
- Response time is within 24-48 business hours.
- Unresolved tickets will automatically close if there is no user response for 72 hours.
This feature ensures that merchants receive personalized assistance for critical issues requiring human intervention.
📌 Best for: Account-related concerns, technical escalations, and personalized troubleshooting.
4. Self-Service Documentation
The Dodo Payments Documentation Portal serves as a comprehensive resource for merchants looking for detailed product and integration information. The portal includes:
- Detailed feature explanations
- Step-by-step implementation guides
- API documentation and integration manuals
- Frequently Asked Questions (FAQs)
This feature provides structured, self-paced learning for merchants to independently navigate the platform.
📌 Best for: In-depth learning, implementation guidance, and technical documentation.
Support Options Overview
| Support Channel | Purpose | Response Time |
|---|---|---|
| AI-Powered Chat | Automated responses, documentation guidance | Instant |
| Discord Community | Peer support, community discussions | Community-driven |
| Chat Support | Personalized assistance for complex issues | 24-48 hours |
| Self-Service Docs | Product guides, API reference, tutorials | Self-paced |
Merchants can choose the most suitable support channel based on the complexity of their query and the required response time. For further assistance, visit the Dodo Payments Support Center via the dashboard.