Transaction Failures
Learn about different transaction failure reasons and how to handle them in Dodo Payments API.
Overview
Dodo Payments API provides detailed transaction failure reasons to help you understand why a payment attempt was unsuccessful. These failure reasons are standardized across different payment methods and providers, making it easier to implement consistent error handling in your application.
Each transaction failure response includes:
- A specific failure reason code
- A human-readable error message
- Additional context about the failure when available
- Whether the error is user-correctable or requires system intervention
Understanding these failure reasons is crucial for:
- Providing clear feedback to your customers
- Implementing appropriate retry logic
- Handling different failure scenarios gracefully
- Maintaining a reliable payment processing system
Transaction Failure Reasons
The following table lists all possible transaction failure reasons, their meanings, and whether they are user-correctable errors.
| Failure Code | User Error | Description |
|---|---|---|
AUTHENTICATION_FAILURE | Yes | The authentication process failed during the transaction |
AUTHENTICATION_REQUIRED | Yes | Additional authentication is needed to complete the transaction |
AUTHENTICATION_TIMEOUT | Yes | The authentication process timed out |
CARD_DECLINED | No | The card was declined by the issuing bank |
CARD_VELOCITY_EXCEEDED | Yes | Too many transactions attempted in a short period |
CUSTOMER_CANCELLED | Yes | The customer cancelled the transaction |
DO_NOT_HONOR | No | The issuing bank declined the transaction |
EXPIRED_CARD | Yes | The card has expired |
FRAUDULENT | Yes | The transaction was flagged as potentially fraudulent |
GENERIC_DECLINE | No | The transaction was declined for an unspecified reason |
INCORRECT_CVC | Yes | The provided CVC code was incorrect |
INCORRECT_NUMBER | Yes | The card number was entered incorrectly |
INSUFFICIENT_FUNDS | Yes | The account has insufficient funds to complete the transaction |
INVALID_ACCOUNT | Yes | The account details provided are invalid |
INVALID_AMOUNT | Yes | The transaction amount is invalid |
INVALID_CARD_NUMBER | Yes | The card number format is invalid |
INVALID_CARD_OWNER | Yes | The card owner information is invalid |
INVALID_CVC | Yes | The CVC format is invalid |
INVALID_EXPIRY_YEAR | Yes | The card expiry year is invalid |
INVALID_PIN | Yes | The provided PIN is incorrect |
INVALID_REQUEST | Yes | The transaction request contains invalid data |
INVALID_UPI_ID | Yes | The UPI ID provided is invalid |
LIVE_MODE_TEST_CARD | Yes | A test card was used in live mode |
LOST_CARD | Yes | The card has been reported as lost |
MANDATE_INVALID | Yes | The payment mandate is invalid |
MANDATE_REQUIRED | Yes | A mandate is required for this transaction |
MANDATE_REQUIRED_SYSTEM | No | System requires a mandate for this transaction type |
NETWORK_ERROR | No | A network error occurred during the transaction |
NETWORK_TIMEOUT | No | The network request timed out |
ORDER_CREATION_FAILED | No | Failed to create the order for the transaction |
PAYMENT_METHOD_UNSUPPORTED | Yes | The payment method is not supported for this transaction |
PICKUP_CARD | Yes | The card has been reported as stolen and should be picked up |
PROCESSING_ERROR | No | An error occurred while processing the transaction |
REENTER_TRANSACTION | Yes | The transaction needs to be re-entered |
REVOCATION_OF_AUTHORIZATION | Yes | The authorization for the transaction was revoked |
STOLEN_CARD | Yes | The card has been reported as stolen |
TRANSACTION_NOT_ALLOWED | Yes | The transaction is not allowed for this card or account |
TRANSACTION_NOT_APPROVED | Yes | The transaction was not approved |
TRY_AGAIN_LATER | No | The transaction should be retried later |
UNKNOWN_ERROR | No | An unknown error occurred |
PAYMENT_METHOD_PROVIDER_DECLINED | Yes | The payment method provider declined the transaction |
User Error indicates whether the payment decline can be resolved by the customer. When true, the customer can take action to fix the issue (e.g., entering correct card details). When false, the decline is due to system-level issues or bank restrictions that cannot be resolved by the customer.
Support
For additional help with transaction failures or integration issues, please contact our support team at support@dodopayments.com.