Step 1: Open the Transactions Page → Select Payments Tab

Step 2: Click on Initiate Refund button for the transaction you want to initiate a refund for

Step 3: Fill the refund details and click Initiate Refund button

Step 4: Refund is initiated and you can view the status of the refund on the Transactions Page → Refunds Tab

Step 5: For any queries about the refunds please read the refund rules guide

Dodo Payments Documentation

API Reference

How to Guides

Changelog

Support

This section provides an overview of the process to refund a payment for your Dodo Payments account.

Refunds

Welcome to Dodo Payments documentation. This is a guide to help you understand and navigate the Dodo Payments dashboard

Introduction

In this section, we'll guide you through the initial steps to get started with our web application Before you dive into the specifics, make sure you meet the system requirements and have everything in place.

Quickstart

This document outlines the Onboarding Verification Process

This document provides detailed information about Dodo Payments’ fee structure for processing transactions, issuing payouts, and refunds and chargebacks. All fees outlined here will apply once a merchant’s account is live.

Learn the difference between Test Mode and Live Mode and how to switch between them.

Test Mode vs Live Mode

Learn how to create and manage your product catalog in the Admin Dashboard

Overview

The One-Time Payment Products feature in Dodo Payments allows merchants to offer digital products that customers purchase and pay for only once. Below is the step-by-step guide on how to add, edit, and delete one-time payment products in your product catalogue.

One-Time Payment Products

The Subscription Products feature in Dodo Payments allows merchants to offer products that are billed on a recurring basis, such as monthly memberships, SaaS (Software-as-a-Service) plans, or recurring deliveries. This feature provides flexibility in setting up pricing, billing cycles, and even free trials, making it ideal for businesses looking to offer ongoing services or products.

The Payments section provides merchants with a detailed overview of all payment transactions. Merchants can track payment statuses, initiate refunds, and access payment details for each transaction.

Payments

The Refunds section allows merchants to manage and initiate refunds for transactions. Merchants can initiate full or partial refunds directly from the transaction details view, with built-in rules ensuring compliance and protecting against errors.

The Disputes section is dedicated to managing customer disputes related to payments. Merchants can view and manage disputes from the Transactions page, including tracking the status of chargebacks and responding to disputes.

Disputes

The Invoice Generation feature in Dodo Payments simplifies the billing process by automatically creating and delivering invoices after every successful payment. Whether for one-time purchases or recurring subscription renewals, invoices are generated to document transactions with clear, professional records.

Invoice Generation

Learn how Dodo Payments handles payouts to your bank account.

Merchants on Dodo Payments are required to link a bank account to receive payouts. The information and fields required may vary based on the location of the bank account. This guide will outline the required fields and specifications for each region.

This document outlines the necessary information and documents required for Dodo Payments to process payouts. The requirements vary based on business registration status, type of business, and geographical location

Payout Compliance

The Payout process will be via Bank Transfer or Paypal transfer as per merchant preference

Payout Process

This section provides details on key analytics and reports for business analysis

Analytics and Reporting

The Customers Page in Dodo Payments allows merchants to manage their customer relationships by providing a detailed view of all customers who have made a purchase.

Customers

The Fraud Detection & Security feature in Dodo Payments helps merchants protect their business from fraudulent activities and secure customer transactions.

Fraud Detection & Security

This feature allows you to generate webhooks to receive updates on all critical events

Webhook Creation

This section allows you to generate API Keys through the Dashboard

API Key Generation

This section provides an overview of the login process and how to access your account.

This section provides an overview of the Identity Verification process.

Identity Verification

This section provides an overview of the Business Verification process.

Business Verification

This section provides an overview of the process to add a one-time product to your Dodo Payments account.

Add One Time Payment Product

This section provides an overview of the process to add a subscription product to your Dodo Payments account.

Add Subscription Product

Payment links

Learn how to integrate Dodo Payments into your checkout process

Checkout Process

This section provides an overview of the process to view and manage payments for your Dodo Payments account.

This section provides an overview of the process to view and manage disputes for your Dodo Payments account.

This section provides an overview of the process to view and download reports for your Dodo Payments account.

Reports

This section provides an overview of the process to add a bank account to your Dodo Payments account.

Add Bank Account Information

This section provides an overview of the process to generate API keys for your Dodo Payments account.

API Keys generation

This section provides an overview of the process to create a webhook for your Dodo Payments account.

This section provides an overview of the process to view and manage your business profile for your Dodo Payments account.

This section provides an overview of the process to view and manage your user profile for your Dodo Payments account.

Frequently Asked Questions about Dodo Payments

Merchant can access and manage their personal account information such as Contact Name, Profile Image and phone number for a more personalised experience through the my account section.

You can check the changelog of the documentation here.

This is the first version of the documentation corresponding to the Beta launch of the Product.

Access

Verification

Product Catalog

Transactions

Payout

Technical

Account

Refunds

Step 1: Open the Transactions Page → Select Payments Tab

Step 2: Click on Initiate Refund button for the transaction you want to initiate a refund for

Step 3: Fill the refund details and click Initiate Refund button

Step 4: Refund is initiated and you can view the status of the refund on the Transactions Page → Refunds Tab

Step 5: For any queries about the refunds please read the refund rules guide

Access

Verification

Product Catalog

Transactions

Payout

Technical

Account

​Step 1: Open the Transactions Page → Select Payments Tab

​Step 2: Click on Initiate Refund button for the transaction you want to initiate a refund for

​Step 3: Fill the refund details and click Initiate Refund button

​Step 4: Refund is initiated and you can view the status of the refund on the Transactions Page → Refunds Tab

​Step 5: For any queries about the refunds please read the refund rules guide

Step 1: Open the Transactions Page → Select Payments Tab

Step 2: Click on Initiate Refund button for the transaction you want to initiate a refund for

Step 3: Fill the refund details and click Initiate Refund button

Step 4: Refund is initiated and you can view the status of the refund on the Transactions Page → Refunds Tab

Step 5: For any queries about the refunds please read the refund rules guide