> ## Documentation Index > Fetch the complete documentation index at: https://docs.dodopayments.com/llms.txt > Use this file to discover all available pages before exploring further. # Merchant Acceptance Policy > This policy will help you understand the types of businesses we support, the types we restrict or prohibit, and how we enforce our standards. ## Introduction Dodo Payments operates as a Merchant of Record (MoR), providing an all-in-one platform for digital businesses for merchants by acting as their official reseller. As MoR, Dodo Payments assumes responsibility for payment processing, tax compliance, and chargeback handling. To protect the integrity of our platform and our global partnerships, we maintain strict standards for the products we resell on our platform. This policy outlines the kinds of businesses we support, the types we restrict or prohibit, and how we enforce our standards. It is intended to help builders understand how to align with our platform requirements from the start. ## Businesses We Love! We're excited to support legit builders creating digital-first products that are valuable, trustworthy, and easy to deliver. In general, we welcome: 1. SaaS & AI products 2. Digital goods 3. Templates, Plugins & Apps We assess "value" based on what a customer actually gets and experiences after they buy the product. In general, we're excited about products that do what they promise, are genuinely useful, and feel worth the price to a reasonable customer. Clear functionality, honest descriptions, and a solid end-user experience go a long way. On the flip side, products that rely mostly on hype, vague claims, artificial urgency, or heavily repackaged free content create poor customer experiences. If something feels designed to extract payment rather than solve a real problem, we may take a closer look or decide not to support it. Our goal here isn't to police creativity, but to ensure our customers walk away feeling safe and satisfied, not misled. We want to back builders who care about what they're putting into the world. If you're ever unsure whether your product fits, please feel free to reach out! We're always happy to talk it through. ## What We Look For If your product is digital, delivered easily, and meets these qualities, we'd love to work with you: * **Legally Compliant:** Your product complies with relevant laws (like consumer protection and data privacy) in the regions you operate. * **Honest and Helpful:** We appreciate products that provide real value to users - things that are helpful, not deceptive or exploitative. * **Community-friendly:** Products should adhere to our policies and ensure a smooth experience for everyone. ## Businesses We Can't Support This is not an exhaustive list. Dodo Payments reserves the right to update or enforce this policy at any time. We may place your account under review or suspend it immediately if we determine your business model is deceptive, harmful, high-risk, generates excessive refunds or chargebacks, or has been flagged by our payment partners. As your MoR, we're legally and reputationally responsible for what's being sold through our platform. That means we must stay clear of anything that's: 1. **NSFW, Intimacy & Adult content or services** – This includes explicit or suggestive content whether real or AI-generated (e.g., OnlyFans-style platforms, NSFW chatbots, webcam streams, erotic games, sex toys, escort-style services). 2. **Manual Digital Services** – Selling non-automated services via digital platforms. So, selling custom design, development, coaching, freelancing or consulting services via digital platforms isn't allowed. In essence, if the majority of the value sits in the human labour rather than digital systems, it will not be accepted. 3. **Digital products with limited or unclear value** – For example, AI-generated PDFs with little value, thin templates marked up heavily, or clearly unfinished websites sold at premium prices which may lead to customer dissatisfaction. This also includes placeholder or pre-launch offerings such as holding pages, teaser sites, waitlists, or "coming soon" products that do not provide immediate, usable value after purchase. 4. **Physical goods** – We only support digital delivery. Physical goods include merchandise packaged with digital bundles. No T-shirts, mugs, books, supplements, or computer hardware. In-person services: Any service that is delivered in person, even if booking or payment happens online. So no personal training, coaching delivered physically, beauty treatments, repair or maintenance work performed at the customer's location, etc. 5. **Illegal or age-restricted** – Including but not limited to drugs, alcohol, tobacco, vapes, prescription medicines, or content that violates local laws in any region you're targeting. 6. **Restricted by payment and compliance partners** – Some business types may be subject to restrictions under the policies of our payment and compliance partners. If our financial and regulatory partners restrict certain categories, we cannot provide our support. 7. **Financial products, services & advice** – We can't support unlicensed financial tools, investment strategies, wealth-building courses, tax calculators, banking services, escrow services or anything involving stored value, lending, or managing funds. 8. **Official registration or incorporation services** – Services that process or facilitate company registration, government filings, licences, permits, or any other statutory/legal registrations. 9. **Tax Evasion, Shell Entities, or Regulatory Arbitrage** – We can't support products, services, or setups designed to evade taxes, mask ownership, or bypass financial or legal regulations—this includes using fake business entities, misleading jurisdictions, or "gray market" setups. 10. **Legal, accounting, medical, and professional services** – This includes any services that require licensing, certification or regulatory compliance. Examples include advisory work, diagnosis or treatment, document preparation, representation, financial or tax planning, or any expertise-based service that carries regulatory or liability risk. 11. **Travel, Immigration & Visa services** – This includes bookings for commercial airlines, cruises, charter or private flights, and timeshare offerings. Services that offer handling or facilitating Visa or citizenships. 12. **Health & wellness products** – Including diagnostics, weight-loss programs, supplements, or biohacking kits. This entire class of products is incompatible with our MoR obligations even if well-intentioned, or honestly marketed. 13. **Miracle, Misleading, or Unverifiable Claims** – No products making exaggerated or unverifiable claims – e.g., "cures cancer," "reverses aging," "burns fat while you sleep," "make money while you sleep." 14. **Social matching and interaction services** – This includes platforms for real-time person-to-person interactions, similar to random video- or chat-matching services, matchmaking services, dating platforms, AI-generated relationship companions. 15. **Religious or spiritual product or services** – This includes offerings of spiritual guidance, paid prayers, rituals, faith-based counselling, or similar services where users are paying for religious or spiritual interaction or access to a religious or spiritual authority. 16. **Gambling & games of chance** – Including casinos, lotteries, betting, sweepstakes, fantasy sports for cash prizes, or chance-based reward mechanics (such as loot boxes or spins). 17. **Gaming and virtual-goods environments** – This includes games of skill, online games, video games, in-game currencies, digital item sales, game boosters, or private servers - whether official or unofficial. 18. **Virtual asset services** – Crypto-related offerings, Digital wallets, NFTs, DeFi, crypto exchanges, or token launches aren't permitted. 19. **Piracy or IP violations** – Selling things you didn't create or license (e.g., pirated books, software licenses, copy-paste code packs, unauthorized media downloads). 20. **IPTV and streaming access services** – This includes IPTV subscriptions, reseller panels, or tools that provide access to third-party streaming content. 21. **Software resale or license flipping** – Including selling software licenses at a discount, or reselling AI APIs, datasets, or tools without clear rights or authorisation. 22. **Privacy Violations & Surveillance Tech** – We don't allow products that violate user privacy or enable unauthorized surveillance – this includes stalkerware, keyloggers, location tracking without consent, facial recognition tech, face-swap features or tools that scrape or collect personal data without a clear legal basis. 23. **Hosting, servers, and infrastructure services** – This includes VPN, VPS or dedicated servers, hosting plans, cloud compute credits, bandwidth reselling, or any product that provides users with persistent infrastructure or server-level access. 24. **Telecommunication services** – This includes services that offer call SPI, telecom routing, global calling to PSTN, SIM cards, e-SIMs, VoIP services, call/SMS termination, or related telecom operations (licensed or unlicensed). 25. **Spam, mass outreach or scraping tools** – Data privacy violations, including lead scraping, mass outreach or spam tools, and sensitive private information databases. 26. **Proxy, cloaking, or anti-terms tools** – Anything that helps users bypass API rate limits, captcha or authentication limits, platform terms, or geolocation restrictions. 27. **Cheating & manipulation tools** – That means hacks, mods, bots, engagement manipulation, fake reviews, or tools for bypassing platform restrictions, gameplay or API limits. 28. **Donations** – If you're collecting money without delivering something in return, for general support of your platform, we likely can't process it. 29. **Fundraising** – We don't support charity or NGO drives, political or religious donations, personal fundraisers, crowdfunding campaigns, and any contribution-based model without a defined product or service. 30. **Marketplaces, resale model** – If you're selling on behalf of others, operating a multi-vendor platform, or taking funds and forwarding them elsewhere, selling gift or other benefit cards, that's not supported under our MoR structure. 31. **Ticketing & bookings services** – Services that facilitate the sale, resale, or booking of tickets, reservations, or access to events, travel, accommodations. 32. **Weapons, Self-Defense & Violence-Oriented Content** – We don't allow content promoting weapons, combat training, DIY explosives, self-defense tools, or any content that glorifies violence or incites harm. Even if your business isn't listed above, we may still decline to work with you if we believe it poses legal, financial, or reputational risk. This includes high refunds / chargebacks, low-effort, or exploitative offerings. We assess you holistically and reserve the right to refuse or revoke access at our discretion. ## When in Doubt… If your product is pushing boundaries or you're unsure whether it qualifies, we strongly recommend reaching out to us. We'd love to explore ways to help you stay compliant without compromising on your vision. And remember: just because something is technically digital doesn't mean it's automatically okay. If it feels shady, scammy, exploitative, or like something you wouldn't explain confidently to your mother, we probably can't support it. Some business types may fall into a restricted zone - not outright prohibited, but not immediately approved either. These cases will require enhanced due diligence, and we'll take a closer look before making a final decision. This is done on a case to case basis. ## Businesses We Might Support To meet our compliance obligations, some business types require additional review. If your business falls into one of the categories below, we may ask for extra details such as licenses or information about how you operate. While we aim to support a wide range of businesses, approval isn't guaranteed. If approved, access may be limited or adjusted over time in line with the Terms & Conditions, and this policy. Some types of businesses are not outright prohibited but do raise higher compliance or reputational risks. If you operate in one of these spaces, we may ask for extra details (like disclaimers, demo access, or policy links) before approving your account. ### Categories That Often Require Review 1. **AI Content Generation tools (text, image, video, voice)** – No impersonation, scraping, or deepfakes 2. **Marketing & outreach tools** – No spam, scraping, or fake engagement 3. **Resume, hiring, or exam tools** – No impersonation or cheating functionality 4. **Spiritual & Astrology services** – Entertainment only; no claims or predictions 5. **Audio / music / chatbot generators** – No voice cloning, NSFW, IP Infringements or fake claims 6. **E-books and written digital publications** – Including guides, playbooks, reports, or downloadable written content. 7. **Productised services** – A fixed, pre-defined digital product that is delivered the same way for every buyer. This may include limited, repeatable human operational work, as long as it is not customized or consultative. **Unsure if your business qualifies?** If your product operates near the edge of these categories, we encourage you to reach out before applying. We may still be able to support you, especially if you're transparent about your model, actively mitigate risks, and are willing to work within platform guidelines. You can reach out to [compliance@dodopayments.com](mailto:compliance@dodopayments.com) to check if you qualify. ## Accepted Territories or Regions 1. Albania 2. Algeria 3. Andorra 4. Anguilla 5. Antigua and Barbuda 6. Argentina 7. Armenia 8. Aruba 9. Australia 10. Austria 11. Azerbaijan 12. Bahamas 13. Bahrain 14. Bangladesh 15. Barbados 16. Belgium 17. Belize 18. Benin 19. Bolivia 20. Bosnia and Herzegovina 21. Botswana 22. Brazil 23. British Virgin Islands 24. Brunei 25. Bulgaria 26. Burkina Faso 27. Cambodia 28. Cameroon 29. Canada 30. Cayman Islands 31. Central African Republic 32. Chad 33. Chile 34. China 35. Colombia 36. Cook Islands 37. Costa Rica 38. Croatia 39. Curaçao 40. Cyprus 41. Czech Republic 42. Denmark 43. Djibouti 44. Dominica 45. Dominican Republic 46. Ecuador 47. Egypt 48. El Salvador 49. Equatorial Guinea 50. Estonia 51. Eswatini 52. Ethiopia 53. Fiji 54. Finland 55. France 56. Gabon 57. Gambia 58. Georgia 59. Germany 60. Ghana 61. Greece 62. Grenada 63. Guatemala 64. Guinea 65. Guinea-Bissau 66. Guyana 67. Holy See (Vatican City) 68. Honduras 69. Hong Kong SAR 70. Hungary 71. Iceland 72. India 73. Indonesia 74. Ireland 75. Israel 76. Italy 77. Jamaica 78. Japan 79. Jordan 80. Kazakhstan 81. Kenya 82. Kiribati 83. Kosovo 84. Kuwait 85. Kyrgyzstan 86. Latvia 87. Lebanon 88. Lesotho 89. Liberia 90. Liechtenstein 91. Lithuania 92. Luxembourg 93. Madagascar 94. Malawi 95. Malaysia 96. Maldives 97. Malta 98. Marshall Islands 99. Martinique 100. Mauritania 101. Mauritius 102. Mexico 103. Micronesia 104. Moldova 105. Monaco 106. Mongolia 107. Montenegro 108. Montserrat 109. Morocco 110. Myanmar 111. Namibia 112. Nepal 113. Netherlands 114. New Zealand 115. Nicaragua 116. Niger 117. Nigeria 118. Norway 119. Oman 120. Palau 121. Panama 122. Papua New Guinea 123. Paraguay 124. Peru 125. Philippines 126. Poland 127. Portugal 128. Qatar 129. Republic of the Congo 130. Romania 131. Rwanda 132. Saint Barthélemy 133. Saint Kitts and Nevis 134. Saint Lucia 135. Saint Martin 136. Saint Pierre and Miquelon 137. Saint Vincent and the Grenadines 138. Samoa 139. San Marino 140. São Tomé and Príncipe 141. Saudi Arabia 142. Senegal 143. Serbia 144. Seychelles 145. Sierra Leone 146. Singapore 147. Slovakia 148. Slovenia 149. Solomon Islands 150. South Africa 151. South Korea 152. Spain 153. Sri Lanka 154. Suriname 155. Sweden 156. Switzerland 157. Taiwan 158. Tajikistan 159. Tanzania 160. Thailand 161. Timor-Leste 162. Togo 163. Tonga 164. Trinidad and Tobago 165. Tunisia 166. Turkey 167. Turks and Caicos Islands 168. Tuvalu 169. Uganda 170. United Arab Emirates 171. United Kingdom 172. United States 173. Uruguay 174. Uzbekistan 175. Vanuatu 176. Vietnam 177. Zambia 178. Zimbabwe Questa politica si applica a tutte le designazioni di paese effettuate a partire dal 23 marzo 2026. I commercianti che ricevono servizi in paesi supportati prima di questa data non saranno interessati, a meno che il paese pertinente non sia soggetto a sanzioni attive o restrizioni normative. In tali casi, Dodo Payments si riserva il diritto di interrompere il supporto. ## Territori Accettati Visualizza l'elenco completo dei paesi e territori in cui Dodo Payments supporta conti commerciali e pagamenti. ## Applicazione Prendiamo sul serio le violazioni della nostra politica commerciale. Se determiniamo che un commerciante ha aderito in violazione di questa politica o dei nostri termini — inclusa la falsa rappresentazione della propria attività, il tentativo di eludere restrizioni o l'impegno in attività proibite — Dodo Payments può intraprendere azioni appropriate. ### Le Azioni di Applicazione Possono Includere: * Sospensione permanente dell'account * Immediato arresto delle transazioni e dell'accesso alla piattaforma * Trattenuta dei pagamenti o revisione dei fondi regolati * Rimborso di tutte le transazioni elaborate * Multe o penali proporzionate a perdite, danno reputazionale o rischio a valle (fino a 425.000 USD) * Segnalazione alle reti di carte, partner finanziari o regolatori ove necessario Queste misure possono essere adottate senza preavviso in caso di violazione materiale o rischio imminente per la piattaforma. ### Esempi di Violazioni della Politica Quanto segue può innescare un'indagine o un'applicazione: 1. Classificazione errata della tua attività o dei tuoi prodotti per aggirare le restrizioni di categoria. 2. Uso di commercianti proxy, sotto-conti o takeover di account per evitare l'applicazione. 3. Vendita o promozione di prodotti ingannevoli, dannosi o che violano le nostre regole sui contenuti proibiti. 4. Mancata divulgazione di informazioni essenziali per l'onboarding (ad es. disallineamento del sito web, tipo di entità errato). 5. Volume sospetto o insolito di transazioni. 6. Alto volume di rimborsi, contestazioni o reclami dei clienti. 7. Azioni o transazioni segnalate dalle nostre piattaforme di pagamento, finanziarie o regolatorie. 8. Richieste da parte di autorità legali al ricevimento di un ordine legale pertinente. 9. Segnalazioni di attività fraudolente identificate dai nostri partner regolatori e di conformità, e segnalazioni dei clienti. 10. Qualsiasi altra violazione materiale delle nostre politiche della piattaforma o violazioni di legge applicabili 11. Fornitura, tramite un canale di accesso supportato da Dodo (ad esempio, una chiave di licenza, file scaricabile, Discord, Telegram, GitHub, Notion o integrazione Framer), di contenuti o materiali non allineati con il prodotto divulgato o comunque non idonei secondo questa politica. ### Appelli e Risoluzione Se credi che l'applicazione sia stata errata, puoi presentare una richiesta di revisione. Si prega di notare che le revisioni sono considerate solo una volta. La decisione della revisione dell'appello sarà finale. In alcuni casi, potremmo consentire azioni correttive o una nuova presentazione per la revisione. La divulgazione volontaria di problemi potenziali può essere considerata favorevolmente. Puoi contattare **[compliance@dodopayments.com](mailto:compliance@dodopayments.com)** per avviare il processo di revisione.